Cancellation for Consumers
You can cancel your contract in writing (eg letter, fax, email), within one month without giving a reason; or if the goods arrive before then - by returning the goods. The time limit begins after receipt of this notification in writing, but not before receipt of the goods by the consignee (in case of recurring deliveries of similar goods) before receiving the first partial delivery and also does not fulfill our obligations as per § 312c Section 2 BGB in association with § 1 Sections 1, 2 a.m. to 4 p.m. BGB InfoV and our obligations in accordance with § 312e Section 1 Clause 1 BGB in association with § 3 BGB-InfoV. The return period is sufficient to send the cancellation or return the item(s). The return must be sent to:
FREDS SWIM ACADEMY GmbH, Josef-Kronthaler-Str. 14, 86157 Augsburg, Fax: 0821/59 67 19, Email: firstname.lastname@example.org - this will obviously be the address for which ever country it is bought from.
Consequences of cancelling and/or returning an order In case of effective cancellation and/or returning of a received order you would be fully refunded for your purchase. However if the returned item has been damaged due to incorrect use by the customer then the purchase price of the item will not be refunded. For item(s) that are returned either partially or in a deteriorated condition then the customer will be responsible for paying compensation for value of item. For cancelled orders returned that we had correctly despatched then the customer is liable for the return postage charges up to a value of Euros 50 or equivalent in local currency.
Faulty items - where faulty items are received (not the customers fault) and returned by the customer then FREDS SWIM ACADEMY will refund the costs of the postage. As long as a proof of posting was obtained for the return of the goods and in the event of non arrival then the FREDS SWIM ACADEMY will accept the risk for the return. Obligations to reimburse payments must be fulfilled within 30days.
The time limit begins with the dispatch/sending of your cancellation or return of the item(s).